Privacy & Security

Privacy Policy

Your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2026 Effective: January 2026

1. Introduction

At MAICOS Technologies Inc. ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MAICOS.ai platform and related services.

By using MAICOS.ai, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and profile information
  • Content: Taskspaces, areas, documents, messages, and other content you create
  • Communications: Messages you send to us, including customer support inquiries
  • Payment and Usage: Billing address, payment method details, and AI credit consumption history including top-up and daily usage logs

Information We Collect Automatically

  • Usage Data: How you interact with our platform, features used, and time spent
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Access times, pages viewed, and system activity
  • Cookies and Tracking: Information collected through cookies and similar technologies

AI and Context Data

To provide AI-powered features, we collect and process context about your tasks, entities (projects, people, organizations), and usage patterns. This includes entity relationships, date-specific context, and interaction history with our AI systems.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Provision: To provide, maintain, and improve MAICOS.ai and your user experience
  • AI Features: To power your AI Chief of Staff, context-aware responses, and intelligent automation
  • Communication: To send you important updates, security alerts, and requested communications
  • Billing: To process payments and manage your subscription
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Analytics: To understand usage patterns and improve our services
  • Legal Compliance: To comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

When you explicitly agree to share information with other users, collaborators, or third-party services.

Service Providers

With trusted third-party service providers who help us operate our platform, including:

  • Cloud hosting and storage providers
  • Payment processors (Stripe)
  • AI service providers (Google, OpenAI)
  • Analytics and monitoring services
  • Customer support and communication tools

Legal Requirements

When required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

Business Transfers

In connection with a merger, acquisition, or sale of assets, where user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication for our systems
  • Regular Audits: Security audits and vulnerability assessments
  • Employee Training: Security awareness training for our team
  • Incident Response: Established procedures for responding to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. AI Data Practices

Context and Learning

Your AI Chief of Staff and AI agents learn from your usage patterns and context to provide better assistance. This includes understanding your work style, preferences, and frequently accessed information.

Data for AI Improvement

  • We may use anonymized, aggregated data to improve our AI models
  • Personal data is never used for AI training without explicit consent
  • You can opt out of AI learning features in your account settings
  • AI-generated content and suggestions are clearly marked as such

Third-Party AI Services

We use third-party AI providers (Google Gemini, OpenAI) to power our features. Your data is processed according to their privacy policies and our data processing agreements. We do not share personal information with these providers for their independent use.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features.

Types of Cookies We Use

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences
  • Security Cookies: Help protect against fraud and abuse

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. You can manage your cookie preferences in your account settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for a reasonable period after closure
  • Content: Retained based on your account status and data management preferences
  • Usage Logs: Typically retained for 2-3 years for security and analytics purposes
  • Legal Requirements: Some data may be retained longer if required by law

You can request deletion of your data at any time, subject to legal and legitimate business requirements.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Opt-out: Opt out of marketing communications and certain data processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

11. Children's Privacy

MAICOS.ai is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Third-Party Services

Our platform integrates with various third-party services through connectors. When you choose to connect third-party services:

  • Your data handling is subject to both our privacy policy and the third party's policy
  • You authorize us to access and process data from these services
  • You can revoke access through your account settings or the third-party service
  • We encourage you to review the privacy policies of connected services

Popular connectors include Gmail, Google Calendar, and other business tools. Each connector's data usage is clearly documented in our connector settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

  • Notify you via email or platform notification
  • Post the updated policy on our website
  • Update the "Last updated" date at the top of this page
  • Provide a summary of key changes when significant

Your continued use of MAICOS.ai after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MAICOS Technologies Inc.

Privacy Team: privacy@maicos.ai

General Inquiries: support@maicos.ai

Data Protection Officer: dpo@maicos.ai

We will respond to your inquiries within 30 days. For urgent privacy concerns, please mark your communication as "URGENT PRIVACY MATTER".