Billing

Subscriptions & Billing

How to subscribe, manage usage, seats, top-ups, and invoices for individual and enterprise workspaces.

Where to manage billing

Open Billing & Usage from the app: use the sidebar or bottom navigation, or go to Profile (or Settings) and tap Billing & Usage. The page is scoped to your current workspace—for personal accounts that’s your personal space; for enterprise, switch to the desired workspace first so you see that workspace’s subscription and usage.

On the Billing page you’ll see tabs: Usage (overview, history, plans), Payment (payment methods; may be hidden in the mobile app), and Invoices. Subscriptions and payments are managed on the website; the mobile app may show a notice to use the site for payment actions.

Individual subscription

For a personal (non-enterprise) workspace, your plan is either Free or a paid tier: Pro, Plus, or Ultra. Each tier includes a monthly credit allowance, storage, and AI memory limits; paid plans are billed monthly or yearly.

  1. Go to Billing & Usage and ensure you’re in your personal workspace (not an enterprise).
  2. Open the Usage tab and click the Plans sub-tab (or “Upgrade” / “Manage plan” from the overview).
  3. Choose Monthly or Yearly billing, then select the plan you want. Click to subscribe; you’ll be sent to a secure payment page to add a payment method and complete the purchase.
  4. After payment, your new plan is active. You can change plan or cancel from the same Plans section; cancellation takes effect at the end of the current billing period.

Enterprise subscription

Enterprise workspaces have their own plans: Enterprise Free (up to 3 seats), Enterprise Pro, Plus, and Ultra. Billing is per seat; the workspace admin chooses the plan and number of seats. Only admins can change the subscription or seats.

  1. Switch to the enterprise workspace you administer.
  2. Go to Workspace settings (gear icon or “Settings” for that workspace), then open the Billing (or Usage) section, or go directly to Billing & Usage from the sidebar.
  3. In the Usage tab, open Plans. Select the enterprise plan and the number of seats. Enterprise Free is limited to 3 seats; paid plans allow more. Confirm; you’ll complete payment on the secure payment page.
  4. To add or remove seats later, use the same Plans view and update the seat count. You may be taken to an invoice or payment page to true-up for the new seats.

Managing enterprise seats

Workspace admins manage who uses the workspace and how many seats are in use. Seats are consumed by members (and sometimes pending invites). You cannot have more active members than your subscription allows.

  • Invite members: In Workspace settings, open the Members tab. Use “Invite” to send an invite by email. The invitee accepts from a notification or link; they then count as a seat once they join.
  • Remove members: From the Members list, remove a user to free a seat. You can re-invite them later if you have capacity.
  • Add more seats: Go to Billing & Usage → Usage → Plans and increase the seat count for your current enterprise plan, or upgrade to a higher plan. Complete any payment or invoice flow shown.
  • Per-user tier and top-ups: Admins can assign each member a plan tier (e.g. Enterprise Free vs Pro within the same workspace) and can “top up” credits for individual members from the Members management area.

Usage history

In Billing & Usage → Usage tab, the Overview shows your current period: credits used, storage, and AI memory. The History sub-tab shows past usage and detailed activity.

  • Usage history lists monthly summaries (e.g. last 12 months) with credits and storage per period.
  • Detailed activity lists credit transactions by day: purchases, usage (e.g. AI calls), refunds, and adjustments. You can expand by day to see per-action breakdown. An Export option may be available to download this data.

Top-ups (extra credits)

If you run low on credits before the next billing reset, you can buy a credit top-up. Top-ups are one-time purchases that add credits to your balance for the current workspace.

  • From the Usage overview, click Top up (or the equivalent button when credits are low). A modal opens with credit packages (e.g. Starter Pack).
  • Select a package and complete payment with your card. Credits are applied shortly after successful payment.
  • Enterprise: Admins can also top up credits for a specific member from Workspace settings → Members (e.g. “Top up” next to that user).

Invoices and downloads

The Invoices tab on the Billing page lists invoices for the current workspace: subscription renewals, one-time purchases (e.g. top-ups), and any adjustments. Each row shows date, invoice number, amount, and status (e.g. paid, open).

  • Use the download (or similar) action on an invoice to get a PDF or copy for your records. A “Download all” option may be available to fetch multiple invoices.
  • Paid invoices are typically available for download; draft or open invoices may appear once payment is completed. If you don’t see a download option, it may be rolling out—contact support for a copy in the meantime.

Billing FAQs

When am I charged?

Subscriptions are charged at the start of each billing period (monthly or yearly). One-time purchases (top-ups, extra storage) are charged when you complete payment. Enterprise seat changes may trigger a prorated charge or credit.

What if I cancel?

Cancelling stops renewal at the end of the current period. You keep access until that date, then your plan reverts to Free (or the default for your workspace). You can resubscribe anytime.

Do unused credits roll over?

Typically, included credits are for the current period and don’t roll over. Top-up credits usually stay until used. Check your plan details on the Usage overview for the exact policy.

Who can change enterprise billing?

Only workspace admins can change the enterprise plan, seat count, or payment method for that workspace. Members can view usage and their own tier but cannot change the subscription.

I need a refund or have a billing dispute.

See our Refund Policy and contact support@maicos.ai with your account and invoice details.

More help

What you can do with Maicos · Registration & Workspaces · support@maicos.ai