AI Modes · Customer-facing
Customer-facing agents
AI that talks to people outside your workspace — customers, partners, applicants — grounded in your data and workflows.
AI that talks to people outside your workspace — customers, partners, applicants — grounded in your data and workflows.
Customer-facing mode powers Maicos Agents for enterprise teams. Unlike internal AI Staff, these agents interact with external users via configured channels — answering questions, collecting info, and triggering workflows.
You choose
Control level
Per task or workflow
Audit
Full trail
See what AI did and when
Mix
Combine modes
Collaborative at work, autonomous at home
Traditional tools
One-size-fits-all AI — either a passive chatbot or a risky auto-pilot with no middle ground.
With Maicos
Graduated control from side-by-side chat to scheduled check-ins to autonomous execution and external agents.
Built into Maicos — not bolted on.
Serve customers and partners without giving them workspace access.
Agents read approved tables, docs, and policies — not hallucinated fluff.
Escalate to your team when confidence is low or rules require it.
Three steps from familiar tool to AI-powered action.
Set collaborative, scheduled, autonomous, or customer-facing per area, task, or workflow.
Define what AI can access — tables, integrations, approval gates.
AI acts within policy; you review summaries or step in when needed.
Customer-facing agents run autonomously within guardrails. They invoke workflows for orders, tickets, and bookings; update tables with conversation outcomes; and coordinate with internal AI Staff so your team sees full context when they take over.
Support Agent
Live · customer-facing
How people use this every day.
24/7 support agent with ticket workflow
Lead qualification bot writing to sales tables
Booking agent connected to calendar integrations
FAQ agent for product docs and policies
Start free — Workspace, Create, Automate, and Integrations built for AI from day one.
No credit card required · Free during beta