Enterprise AI Agents
Enterprise AI agents for customers and teams
Support, sales, recruiting, booking, and partner agents for people outside the company — plus onboarding, projects, research, and ops for employees.
Support, sales, recruiting, booking, and partner agents for people outside the company — plus onboarding, projects, research, and ops for employees.
An enterprise agent that cannot query the same table your team edits will invent answers. Maicos does not treat that as a feature.
Customer-facing agents read approved records, start appflows, and escalate with the conversation attached. Internal agents use the same workspace employees already work in — docs, quizzes, tasks, standups — under admin policy.
Guests never need a Maicos login. Employees keep the namespace, roles, and audit trail.
Grounding is a table, a doc, or an appflow you name — not “the internet.”
Handoff is a first-class step: amount thresholds, low confidence, or “ask a human” rules.
Support Agent
Live · customer-facing
FAQs, order lookup, refunds via appflows, human handoff.
Qualify inbound leads into CRM tables and wake a human on hot deals.
Role FAQs, structured screening, packet to the hiring manager.
Receptionist that writes real calendar events and confirmations.
New hires through docs, quizzes, tasks, and intro meetings.
Standups, shared tasks, and deadline awareness for the team.
Answers from your files and docs — with citations back to the source.
Employee helpdesk that opens appflows instead of a forgotten mailbox.
B2B FAQs and status for people who are not customers or employees.
Use a customer-facing agent when the other person should not join your workspace: support, sales, recruiting, booking, or partners. Use an internal agent when the audience is employees: onboarding, projects, research, or ops.
Every external agent still needs a table or doc it is allowed to read, an appflow if it must change a record, and a human escalation path. That product wiring is on Agents and customer-facing mode.
Specialized agents in a company workspace. Some face customers or candidates (support, sales, recruiting, booking, partners). Others help employees (onboarding, projects, research, ops). All use your Maicos data and the permissions admins set.
Yes. That is customer-facing mode. The agent is public; the tables and appflows stay private except for the fields you expose.
Point the agent at specific tables and docs. If it must change a record, use an appflow. If the case is unusual, escalate. Do not rely on a general model to “know” your refund policy.
Tables and appflows can be a lightweight system of record, especially early. If you already have those tools, treat Maicos as the coordination layer and connect what you can — do not pretend a table is a full ITSM suite if you are not using it that way.
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