गोपनीयता और सुरक्षा

गोपनीयता नीति

आपकी गोपनीयता हमारी प्राथमिकता है। यह नीति बताती है कि हम आपकी जानकारी कैसे एकत्र, उपयोग और सुरक्षित करते हैं।

अंतिम अपडेट: जनवरी 2026 • लागू: जनवरी 2026

नोट: यह हिंदी संस्करण केवल सुविधा के लिए है। किसी भी विरोध/अंतर की स्थिति में, अंग्रेज़ी संस्करण /privacy मान्य होगा।

1. Introduction

At Maicos Technologies Inc. ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Maicos.ai platform and related services.

By using Maicos.ai, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and profile information
  • Content: Tasks, areas, documents, messages, and other content you create
  • Communications: Messages you send to us, including customer support inquiries
  • Payment and Usage: Billing address, payment method details, and AI credit consumption history including top-up and daily usage logs

Information We Collect Automatically

  • Usage Data: How you interact with our platform, features used, and time spent
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Log Data: Access times, pages viewed, and system activity
  • Cookies and Tracking: Information collected through cookies and similar technologies

AI and Context Data

To provide AI-powered features, we collect and process context about your tasks, entities (projects, people, organizations), and usage patterns. This includes entity relationships, date-specific context, and interaction history with our AI systems.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Provision: To provide, maintain, and improve Maicos.ai and your user experience
  • AI Features: To power your Chief of AI Staff, internal AI Staff, external Agents, context-aware responses, and intelligent automation
  • Communication: To send you important updates, security alerts, and requested communications
  • Billing: To process payments and manage your subscription
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Analytics: To understand usage patterns and improve our services
  • Legal Compliance: To comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

When you explicitly agree to share information with other users, collaborators, or third-party services.

Service Providers

With trusted third-party service providers who help us operate our platform, including:

  • Cloud hosting and storage providers
  • Payment processors (Stripe)
  • AI service providers (Google, OpenAI)
  • Analytics and monitoring services
  • Customer support and communication tools

Legal Requirements

When required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

Business Transfers

In connection with a merger, acquisition, or sale of assets, where user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Data is encrypted in transit and at rest using industry-standard protocols
  • Access Controls: Strict access controls and authentication for our systems
  • Regular Audits: Security audits and vulnerability assessments
  • Employee Training: Security awareness training for our team
  • Incident Response: Established procedures for responding to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. AI Data Practices

Context and Learning

Your AI Chief of Staff, internal AI Staff, and external Agents learn from usage patterns and context to provide better assistance. This includes understanding work styles, preferences, and frequently accessed information within respective scopes.

Data for AI Improvement

  • We may use anonymized, aggregated data to improve our AI models
  • Personal data is never used for AI training without explicit consent
  • You can opt out of AI learning features in your account settings
  • AI-generated content and suggestions are clearly marked as such

Third-Party AI Services

We use third-party AI providers (Google Gemini, OpenAI) to power our features. Your data is processed according to their privacy policies and our data processing agreements. We do not share personal information with these providers for their independent use.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features.

  • Essential Cookies: Required for basic platform functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, but disabling certain cookies may affect service functionality.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to certain data processing activities

To exercise these rights, please contact us using the information provided below.

9. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Account data is retained while your account is active
  • Messages and content are retained until deleted by you or required for compliance
  • Billing records may be retained for legal and tax purposes

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to protect your data in accordance with this policy and applicable law.

11. Children's Privacy

Maicos.ai is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of Maicos.ai after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Maicos Technologies Inc.

Privacy Team: privacy@maicos.ai

General Inquiries: support@maicos.ai

Data Protection Officer: dpo@maicos.ai

We will respond to your inquiries within 30 days. For urgent privacy concerns, please mark your communication as "URGENT PRIVACY MATTER".